Support

The fastest way to get help is by email. Tell us your device model, the version of iOS or Android you’re running, and a short description of what happened — screenshots are always welcome.

Email: andrew@beetrootarcade.co.uk
We aim to reply within 2–3 working days.

All purchases and subscriptions are handled by Apple (App Store) or Google (Play Store) — we never see your payment details.

• Restore a purchase: open Beetroot Arcade, go to Settings, and tap Restore Purchases while signed in to the same Apple or Google account you bought with.
• Manage or cancel a subscription: use your device’s subscription settings — Apple or Google Play.
• Refunds:refunds are issued by Apple or Google under their store policies. We’re happy to help you raise a request — just get in touch.

Beetroot Arcade doesn’t require an account. Your credits, streak, missions and high scores are stored locally on your device. This means:

• Deleting the app removes your local progress, so it can’t be recovered afterwards.
• Progress doesn’t automatically sync between devices.
• To erase everything, delete the app or use any in-app reset option. See our Privacy Policy for full details on what we store.

• A game won’t load or the app feels slow:fully close and reopen the app, and make sure you’re on the latest version from the App Store or Play Store.
• Rewarded adverts aren’t appearing: ads depend on availability and your connection. Check you have an internet connection and try again shortly.
• Leaderboards or Game Center aren’t working:make sure Game Center is enabled in your device settings and that you’re signed in.
• Still stuck?Email us the details above and we’ll get you sorted.